8/20/2023 0 Comments Download dxdiagYou will see that your menubar has now changed to be System Information, and if you now open the File menu, then you will have an open to save a report. This will open the Overview for your Mac.Ĭlick the System Report button as shown, and this will open a new app which gives you detailed information about your system. Whether you manage to fix the issue by reading the crash report or not, send us back the DXDiag and any updated information in the ticket (obviously, do also let us know if you fixed the issue yourself).Ĭlick the Apple menu on your menubar, then "About this Mac". Reading the error message written here will often give vital information as to what caused the crash - try Googling the error message if the information doesn't immediately suggest a fix to you. Often, the last 10 or so application crashes will be listed in this file (and this is part of the information we're looking for). If your issue is that GameMaker or games crash or won't start, at this point, open the DXDiag report yourself and scroll to the very bottom. This will attach the file to the ticket ready to send back to us. Now return to your web browser and your helpdesk ticket, then drag the text file from wherever it was saved and onto the body of the ticket. It will ask you to create a new text file to save the logged information. Leave the name as DxDiag, but take note of where the file is to be saved, then click the Save button. Allow this to finish, then click Save All Information. When the DirectX Diagnostic Tool opens, it will start a progress bar to the left of the window. Type in "dxdiag" as shown below, then click the OK button. On Windows 8 and 10, right-click your Start button and choose Run. Alternatively (or if Windows 7), press and hold your Windows key on your keyboard, then press R. Attach the saved file to the email to be submitted to the product support.If you're asked to provide a DXDiag (Windows) or System Information (macOS) report as an attachment to a Helpdesk ticket, this is how to generate that file we require.įirst, we'll cover Windows users, but scroll down to find macOS instructions also. to the Desktop as a text file with a name that can be easily found later.Ĥ. By pressing the Save all data button, the report can be saved e.g. ![]() ![]() When the indicator bar disappears, the report is ready. A progress bar appears in the lower-left corner of the DirectX diagnostic tool that appears as the program collects data.Ĥ. After pressing the Windows key, type DXDIAG in the search box.ģ. If the required level is not reached, the operation of the software cannot be guaranteed.ġ. It is worth comparing the result of DXDIAG with the minimum condition of the system requirements. This diagnostic tool helps you troubleshoot when the software is not working as it should. The easiest way to check your computer's hardware is to run a program called DXDIAG. There may be other reasons behind the problem, but you may want to rule out hardware issues first. The graphics card driver needs to be updated. ![]() The computer does not meet the system requirements. If a graphics problem occurs while the software is running, it could mean the following: DirectX Diagnostic can save text files with the scan results. DxDiag ("DirectX Diagnostic Tool") is a diagnostics tool used to test DirectX functionality and troubleshoot video-related hardware problems.
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